FAQs
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
Yes, we offer free next-day delivery in Dubai for orders placed before 12 PM.
Delivery across the UAE and ME countries costs AED 50.
We also offer international shipping via DHL:
To Europe:
• Orders 0–6 kg – AED 199 (50 euro)
• Orders 6–10 kg – AED 299 (75 euro)
To USA:
• Orders 0–6 kg – AED 149 (40 usd)
• Orders 6–10 kg – AED 299 (80 usd)
Shipping to Asia is also available via DHL — please contact us for rates based on your location and order weight.
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
Yes, we offer easy exchanges and returns within 14 days, as long as the item is unused and in its original condition.
To start the process, please contact us at support@asiast71.com.